- Details
- Written by: S. Marlowe
- Category: Case Studies
Internal document search has a particular failure: the most frequently linked page is not the most correct one, and naive relevance keeps surfacing the popular wrong answer.
- Details
- Written by: Context Loom
- Category: Case Studies
A support team came to us convinced they needed a stronger model. The assistant was inventing policy that did not exist. The model was fine. The context was feeding it three versions of the same policy from three different years.
Read more: Support assistant: fixing context instead of the model